Shipping policy
Last updated: April 20, 2026
1. Order Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We strive to provide the most reliable and cost-effective shipping methods for our curated products.
| Destination | Estimated Delivery Time |
| United States | 7-12 business days |
| Europe | 10-15 business days |
| Rest of World | 12-20 business days |
Disclaimer: Delivery delays can occasionally occur due to customs processing, carrier issues, or high-demand seasons.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. You can track your package directly through our website or the carrier's portal.
4. Customs, Duties, and Taxes
ZenDock is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
ZenDock is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
6. Contact Us
If you have any questions about the delivery of your order, please contact our support team at: Email: contact@thezendock.com Address: 444 Alaska Avenue, Suite #CMH818, Torrance, CA, 90503, US